Returns & Exchanges

At BAINA, we want you to be completely satisfied with your purchase. If your new home essentials aren't quite right, we offer returns or exchanges on all unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack the items in their original condition and packaging, ensuring all tags remain attached to maintain eligibility for a refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.